Session record can be helpful for future use, analytics, and other purposes. The on-field expert is facing a problem and needs expert assistance while performing the maintenance or repair work.
The remote expert will deliver the remote assistance and record the session for later use in such a case.
In case another on-field expert faces the same problem, he can access the recorded session for quick help. It saves time. Without contacting the remote expert, the on-field expert can find the solution.
Click to see other features of RASST